Refund Policy

This Refund Policy explains how refunds are handled by Alufoil Products Pvt Ltd (“Alufoil Products Pvt. Ltd.”).

1. When refunds are issued

• Order cancelled before shipping (prepaid)
• Item not delivered / lost in transit (after verification)
• Wrong or damaged product received (as approved under Returns Policy)
• Duplicate payment or failed order where amount was deducted

2. Refund timeline

Once a refund is approved, it is usually initiated within 5–7 business days. Banks/UPI/card networks may take additional time to credit the amount to your account.

3. Refund method

Refunds are made to the original payment method (UPI / card / net banking / wallet). COD orders, if eligible for refund after return pickup, are refunded via bank transfer / UPI as shared by the customer.

4. Non-refundable cases

• Change of mind after successful delivery (unless covered under returns approval)
• Products damaged due to misuse or improper storage after delivery
• Orders cancelled after dispatch without completing return process

5. Shipping fee

Shipping charges may be non-refundable depending on the case (for example, customer-initiated returns after successful delivery). This will be informed during approval.

6. Contact

For refund status, email alufoil@gmail.com with your Order ID.